All our products have a 30 day guarantee, if you purchased the products from us. If you purchase our products from a store or distributor, you must return the product to them for a refund. If you are not satisfied with any of our products, simply return them within 30 days of the date of your Sales Receipt/Invoice along with the original receipt. This does not include S/H to or from you.
NOTE: * Returns are not accepted without a “return authorization number” that you obtained from our customer service department. If for any reason you wish to return an item please call us at 705-719-2750 to obtain this return number.
Opened Merchandise: If for any reason you are not satisfied with the product you purchase, then you will be credited at 50% of the purchase price. If more than 1/4 of the product has been used, a refund will not be granted. Once we receive the package back a determination of refund amount will be made. Freight charges are excluded from refunds.
All Unopened Merchandise: Call us and send the merchandise within 30 days for a full refund of the purchase price(less shipping/handling charges). Only unopened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund.
Packages refused at the time of delivery will be considered a return and are subject to a 15% restocking fee.
After 30 Days: There are no refunds after 30 days of the date of your Sales Receipt/Invoice.
Shipping/Handling Fees are not refundable under any circumstances. Shipping Charges for expidited Federal Express delivery, Priority Mail, or UPS express services which are delayed due to bad weather are NOT refundable .